Refund Policy

TeleDoctor is committed to providing a seamless and satisfactory telemedicine experience for our users. This Refund Policy outlines the terms and conditions under which refunds may be issued for telemedicine services in India.

By using TeleDoctor’s services, you agree to the terms of this Refund Policy.

Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Technical Issues: If the teleconsultation fails due to technical issues on the TeleDoctor platform or TeleDoctor Facilitation Center (TFC) systems.
• Doctor Unavailability: If the scheduled doctor is unavailable and no alternative consultation is provided.
• Service Non-Delivery: If the consultation or service is not provided due to errors attributable to TeleDoctor or TFC.
• Duplicate Payment: If a user is charged multiple times for the same service.

Non-Refundable Situations

• If the user voluntarily cancels the consultation without prior notice as per cancellation guidelines.
• If the consultation is completed but the user is dissatisfied with the advice or outcome.
• For emergency or life-threatening situations where telemedicine is not the appropriate care mode.
• If the failure is due to user-side technical issues such as poor internet connectivity.
• If users provide false or incomplete health information.
• If users violate the platform's Terms & Conditions or Privacy Policy leading to service disruptions.

Refund Request Process

To request a refund, users must contact our support team within 3 days of the incident.

Email: contact@teledoctor.life

Please provide the following details:

• User name and registered contact details
• Patient ID, Appointment ID and Transaction details
• A brief description of the issue

Refund Review and Approval

• TeleDoctor will review and verify refund requests.
• Approval or rejection will be based on this policy and the circumstances of the request.
• Users may be contacted for additional clarification during the review process.

Refund Timeline

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method used.

Dispute Resolution

In case of disputes regarding refund decisions, users may escalate the issue to our Grievance Officer.

Grievance Officer: Dr. Rajesh Duthie

Email: contact@teledoctor.life

Floor No 2, 103, Subash Street
Vadasery, Kamarajapuram
Nagercoil, Kanyakumari
Tamil Nadu – 629001

We aim to address grievances within 30 days of receipt of the complaint inwriting.

If a dispute persists after grievance redressal, users may escalate the matter to arbitration under applicable laws. This arbitration process will be governed by the laws of India

Changes to the Refund Policy

TeleDoctor reserves the right to modify this Refund Policy at any time. Changes will be updated in the platform and continued use of the platform constitutes acceptance of the updated policy

Contact Us

For any queries:

contact@teledoctor.life

This Refund Policy is designed to ensure fairness and transparency. By availing TeleDoctor services, you acknowledge and agree to these Refund Policy.